Shipping & Delivery
At Intyra, we’re committed to delivering your luxury lingerie and swimwear with the utmost care and efficiency. Below, you’ll find everything you need to know about our shipping and delivery options, timeframes, and policies.
Order Processing
Please allow 2-3 business days for order processing, subject to product availability and payment verification. Once an order has been placed, it cannot be modified or canceled, so we kindly ask you to review all details carefully before completing checkout.
Intyra does not ship on weekends or major public holidays. All orders are dispatched from our fulfilment center.
You will receive an automatic order confirmation email once your purchase is completed. If you do not receive this email within a few minutes, please check your spam or promotions folder.
Product Availability & Refunds
Due to high demand, items may occasionally become unavailable after your order has been placed. In such cases, a full refund will be issued to your original payment method. Please allow 5-10 business days for the refund to reflect in your account.
All orders are subject to security review and may be canceled at Intyra’s discretion if flagged for verification concerns.
Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking details.
Please note that shipping delays may occur during special promotions, holiday seasons, and collection launches.
Intyra does not ship to P.O. boxes, APO, or FPO addresses. Orders placed with these addresses will be automatically canceled.
Pre-Order Policy
Items marked as Pre-Order at checkout will be shipped upon arrival at our facility. Full payment is required at the time of purchase to secure your item. Once a pre-order is placed, it cannot be modified or canceled.
For any questions regarding pre-orders, please contact our team at customercare@intyra.com.
Shipping Methods
For orders within Australia, Intyra offers:
- Complimentary Standard Shipping (2-8 business days)
- Express Shipping – AUD $10 (1-4 business days)
For international orders, all shipments are sent via DHL Express:
- Standard International Shipping – AUD $45 (7-15 business days, location-dependent)
- Express International Shipping – AUD $55 (3-7 business days)
Please note: Shipping times are estimates and do not include the 2-3 day order processing period.
Note: Delivery times may vary due to customs or unforeseen delays.
International Shipping
Intyra offers worldwide shipping. Simply select your country on our homepage to shop in your preferred currency.
Delivery duties and fees may vary depending on your shipping location. For any questions about international shipping, please contact us at customercare@intyra.com.
We recommend reaching out to your local customs office for assistance in estimating additional costs or proceeding to our checkout page for a more accurate calculation.
Lost Packages
Please note that once proof of delivery is attached to the tracking number, Intyra is not responsible for any lost, damaged, or stolen items. All risks are assumed by the courier.
If you have any additional questions or require further assistance, please contact us at customercare@intyra.com.
Tracking Your Order
Once your order is dispatched, you will receive an email with tracking details. Use this link to monitor your package’s journey. For high-value orders (AUD $500+), we offer priority customer support via email or chat.
Final Sale Items
During sale periods, all sales are final. Please note that final sale items are not eligible for returns or exchanges. Intyra reserves the right to extend, modify, or discontinue markdowns at any time without notice.
Returns and Exchange
For our Returns and Exchange Policy, please visit here.
Contact Information
If you have any questions, please contact our customer service team by submitting the form here. We're here to assist you with any inquiries you may have.
