Shipping and Delivery

1. Introduction

At Intyra, we’re committed to delivering your luxury lingerie, swimwear, and nightwear with the utmost care and efficiency. Below, you’ll find everything you need to know about our shipping and delivery options, timeframes, and policies.

2. Shipping Options

Domestic Shipping (Australia):

  • Standard Shipping: Delivered within 2-8 business days.
  • Express Shipping: Delivered within 1-4 business days.

International Shipping:

  • Standard International: Delivered within 7-15 business days (location-dependent).
  • Express International: Delivered within 3-7 business days.

Note: Delivery times may vary due to customs or unforeseen delays.

3. Shipping Costs

  • Australia:

    • Free shipping on orders over AUD $500.
    • Standard Shipping: Flat AUD $10
    • Express Shipping: Flat AUD $20

  • India:

    • Free shipping on orders over INR 50,000.
    • Standard International Shipping : Flat INR 2500
    • Express International Shipping : Flat INR 3500

  • International (Other Countries):

    • Free shipping on orders over AUD $1000.
    • Standard International Shipping: Flat AUD $50
    • Express International Shipping: Flat AUD $70

Shipping costs are calculated at checkout based on your order and location.

4. Taxes & Duties

For international orders, customs duties and taxes may apply:

  • Australia: All prices include GST (Goods and Services Tax). No additional duties or taxes apply for domestic orders.

  • International: Your order may be subject to import duties, taxes, and fees based on your country’s regulations.

    • These charges are not included in your purchase price and are the responsibility of the customer.
    • Duties and taxes are determined by your local customs office, and Intyra is unable to calculate or reimburse these fees.
    • Tip: We recommend contacting your local customs authority for detailed information before placing an order.

5. Order Processing Times

We aim to process and dispatch all orders within 1-2 business days. Orders placed on Fridays , weekends or public holidays will be processed on the next business day. 

6. Tracking Your Order

Once your order is dispatched, you will receive an email with tracking details. Use this link to monitor your package’s journey. If you encounter any issues, our support team is here to help at customercare@intyra.com

7. Delivery Issues or Delays

If your order hasn’t arrived within the estimated timeframe, please check your tracking information first. If the issue persists, contact us at customercare@intyra.com and we’ll work with the courier to resolve the issue promptly.

8. Returns and Exchanges

At Intyra, we do not offer refunds, but we’re happy to assist with size exchanges. For more details, please visit our Returns and Exchange page.

9. Contact Information

For questions about shipping, delivery, or duties, please contact us at customercare@intyra.com. Our customer care team is here to assist you!